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|  |  |  | Troubleshooting
DEVONthink was created with robustness in mind. But any computer hardware or software, regardless of how carefully developed and built, can write defective data or destroy files. If you experience problems with DEVONthink or its databases, please check the following sections. If you have checked the appropriate sections and didn't find your issue or a resolution, please do the following: Hold the ⌥ Option key and choose Help > Report Bug. This creates a draft email, ready to send to us, containing troubleshooting information and logs.
Note: The industry standard turnaround in software development is 48 business hours, i.e., weekends excluded. However, we usually respond earlier. Thanks for your patience and understanding.