Problem Solver / Troubleshooting

# Problems Printing in the PostScript 3 Mode (EPL-6200 only)

> Windows Users
> Macintosh Users

The problems listed in this section are those that you may encounter when printing with the PostScript driver. All procedural instructions refer to the PostScript printer driver that shipped with your printer.

## Windows Users

See the appropriate sections below for resolutions to the various problems that you may experience when printing in the PostScript mode from a computer running one of the supported Windows operating systems.

### Problems printing PostScript documents

The printer does not print correctly in the PostScript mode.
Cause | What to do
The printer's emulation mode setting is incorrect. | The printer is set to the Auto mode by default, so that it can automatically determine the encoding used in the received print job data and select the appropriate emulation mode. However, there are situations where the printer cannot select the correct emulation mode. In this case, it must be set manually to PS3. Use the Remote Control Panel utility to set the emulation mode. For details, see Choosing printer emulation.
The printer's emulation mode setting for the interface that you are using is incorrect. | The emulation mode can be set individually for each interface which receives print job data. Set the emulation mode for the interface you are using to PS3. Set the emulation mode using the Remote Control Panel utility. For details, see Choosing printer emulation.

### General printing problems

The printer does not print.
Cause | What to do
The Print to file check box is selected in the Print dialog box. | Clear the Print to file check box in the Print dialog box.
An incorrect printer driver is selected. | Make sure that the PostScript printer driver that you are using to print is set as the default printer. Follow the steps below: (1) Click Start, select Settings, then click Printers. If your computer is running Windows XP, click Start, then click Control Panel. In the window that appears, click Printers and Other Hardware, then click View installed printers or fax printers. If Printers and Faxes is displayed at the bottom of the window, click on it instead. (2) Right-click the icon of the PostScript printer driver that you are using to print. (3) Make sure that there is a check mark next to Set as Default Printer. If not, click on Set as Default Printer to select it.
The emulation mode is set to something other than Auto or PS3 for the interface that you are using. | Change the mode setting to either Auto or PS3. Set the emulation mode using the Remote Control Panel utility. For details, see Choosing printer emulation.
The printer does not print normally. (Windows 98/95 only)
Cause | What to do
The computer is connected to the printer via the parallel interface and the parallel port setting is set to the ECP mode. | The printer may not print normally if the computer is connected to the printer via the parallel interface and the ECP mode is set. When this is the case, follow the steps below to make sure that the mode setting is correct: (1) Click Start, select Settings, then click Printers. (2) Right-click the icon for the printer, then click Properties. (3) Click the Details tab, then click the Spool Settings button. (4) Select Disable bi-directional support for this printer, then click the OK button.

### Font and image problems

The font on the printout is different from that on the screen.
Cause | What to do
The PostScript screen fonts are not installed. | The PostScript screen fonts must be installed on the computer that you are using. Otherwise, the font that you select is substituted by some other font for display on the screen.
The Send TrueType fonts to printer according to the Font Substitution Table setting on the Fonts sheet of the printer's Properties dialog box is turned on, but the TrueType fonts are not replaced by the printer fonts. | If the Send TrueType fonts to printer according to the Font Substitution Table setting on the Fonts sheet of the printer's Properties dialog box is turned on, TrueType fonts are replaced by the printer fonts before they are printed. Specify the appropriate substitution fonts using the Font Substitution Table.
The printer fonts cannot be installed.
Cause | What to do
The emulation mode is not set to PS3 for the interface that you are using. | Change the emulation mode setting to PS3 for the interface that you are using, then try reinstalling the printer fonts again. Set the emulation mode using the Remote Control Panel utility. For details, see Choosing printer emulation.
The edges of texts and/or images are not smooth.
Cause | What to do
The resolution is set to 300 dpi. | Change the Resolution setting in the Graphics sheet to 600 dpi.
The printer does not have sufficient memory. | Increase the printer memory.

### Problems printing via the parallel interface

The printer does not print normally via the parallel interface. (Windows 98/95 only)
Cause | What to do
The computer is connected to the printer via the parallel interface and the parallel port setting is set to the ECP mode. | The printer may not print normally if the computer is connected to the printer via the parallel interface and the ECP mode is set. When this is the case, follow the steps below to make sure that the mode setting is correct: (1) Click Start, select Settings, then click Printers. (2) Right-click the icon for the printer, then click Properties. (3) Click the Details tab, then click the Spool Settings button. (4) Select Disable bi-directional support for this printer, then click the OK button.

### Problems printing via the USB interface

The printer does not print normally via the USB interface.
Cause | What to do
The Data Format setting in the printer's Properties dialog box is not set to ASCII data. | The printer cannot print binary data when it is connected to the computer via the USB interface. Make sure that the Data Format setting, which is accessed by clicking Advanced on the PostScript sheet of the printer's Properties dialog box, is set to ASCII data. If your computer is running Windows XP, click the Device Settings tab in the printer's Properties dialog box, then click the Output Protocol setting and select ASCII.

### Problems printing via the network

| Note:

To connect using a network interface, you must install an optional interface card into the printer.

The printer does not print normally via the network interface.
Cause | What to do
The Data Format setting, which is accessed by clicking Advanced on the PostScript sheet of the printer's Properties dialog box, is different from the data format setting specified in the application. | If the file is created in an application that allows you to change the data format or encoding, such as Photoshop, make sure that the setting in the application matches that in the printer driver.
The computer is connected to the network using AppleTalk in a Windows NT 4.0/2000 environment, and the Send CTRL+D Before Each Job or Send CTRL+D After Each Job setting on the Device Settings sheet of the printer's Properties dialog box is set to Yes. | Make sure that both the Send CTRL+D Before Each Job and Send CTRL+D After Each Job settings are set to No.
The network connection is something other than AppleTalk, and the Data Format setting is not set to ASCII data. | If the network connection is something other than AppleTalk, make sure that the Data Format setting is set to ASCII data or Tagged binary communications protocol.
The print data is too large. | Click Advanced on the PostScript sheet of the printer's Properties dialog box, and then change the Data Format setting from ASCII data (default) to Tagged binary communications protocol.
Printing cannot be performed using the network interface. | Click Advanced on the PostScript sheet of the printer's Properties dialog box, and then change the Data Format setting from ASCII data (default) to Tagged binary communications protocol.

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## Macintosh Users

### Problems printing PostScript documents

The printer does not print correctly in the PostScript mode.
Cause | What to do
The printer's emulation mode setting is incorrect. | The emulation mode setting is set to Auto by default, so that it can automatically determine the encoding used in the received print job data and select the appropriate emulation mode. However, there are situations where the printer cannot select the correct emulation mode. In this case, it must be set manually to PS3. Set the emulation mode using the Remote Control Panel utility. For details, see Choosing printer emulation.
The printer's emulation mode setting for the interface that you are using is incorrect. | The emulation mode can be set individually for each interface which receives print job data. Set the emulation mode for the interface you are using to PS3. Set the emulation mode using the Remote Control Panel utility. For details, see Choosing printer emulation.

### Problems with the printer driver

The printer driver or printer that you need to use does not appear in the Chooser.
Cause | What to do
QuickDraw GX is in use. | This printer's driver does not support QuickDraw GX. Disable QuickDraw GX.
The printer name has been changed. | Ask the network administrator for details, and then select the appropriate printer name.
The AppleTalk zone setting is incorrect. | Open the Chooser, and then select the AppleTalk zone that the printer is connected to.

### General printing problems

The printer does not print.
Cause | What to do
The Print to file check box is selected in the Print dialog box. | Clear the Print to file check box in the Print dialog box.
An incorrect printer driver is selected. | Make sure that either AdobePS or the PostScript printer that you are using to print is selected in the Chooser.
The Unlimited Downloadable Fonts check box on the PostScript Options setup option page in the Page Setup dialog box is selected. | Follow the steps below to clear the Unlimited Downloadable Fonts check box: (1) Click the File menu of the application that you are using, then select Page Setup. (2) Clear the Unlimited Downloadable Fonts check box. If this check box is selected, you may not be able to print.
The emulation mode setting is set to something other than Auto or PS3 for the interface that you are using. | Change the mode setting to either Auto or PS3. Set the emulation mode using the Remote Control Panel utility. For details, see Choosing printer emulation.

### Font and image problems

The font on the printout is different from that on the screen.
Cause | What to do
The PostScript screen fonts are not installed. | The PostScript screen fonts must be installed on the computer that you are using. Otherwise, the font that you select is substituted by some other font for display on the screen.
The printer fonts cannot be installed.
Cause | What to do
The emulation mode setting is not set to PS3 for the interface that you are using. | Change the emulation mode setting to PS3 for the interface that you are using, then try reinstalling the printer fonts again.
The edges of texts and/or images are not smooth.
Cause | What to do
The resolution is set to Fast. | Change the Resolution setting on the Print Setting setup option page in the Print dialog box to Quality.
The printer does not have sufficient memory. | Increase the printer memory.

### Problems printing via the network

The printer does not print normally via the network interface.
Cause | What to do
The Data Format setting on the PostScript Settings setup option page of the Print dialog box is different from the data format setting specified in the application. | If the file is created in an application that allows you to change the data format or encoding, such as Photoshop, make sure that the setting in the application matches that in the printer driver.
The network connection is something other than AppleTalk, and the Data Format setting is not set to ASCII. | If the network connection is something other than AppleTalk, make sure that the Data Format setting is set to ASCII.

### Undefined errors

An undefined error occurs.
Cause | What to do
The version of the Mac OS that you are using is unsupported. | This printer's driver can only be used on Macintosh computers running Mac OS 8.6 to 9.x, and Mac OS X, version 10.2 or later.
There is insufficient memory for printing. | The Macintosh printer driver uses available memory in the system to process print data. Try one of the following to free up memory for printing: (1) Reduce the RAM cache setting in the Memory control panel. (2) Close applications that are not in use. (3) Increase the memory allocation for the application that you are printing from. (4) Turn off background printing.

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