Problem Solver / Troubleshooting

# Status and Error Lights (EPL-6200 only)

The lights on the control panel light up in different combinations to indicate printer status and to alert you to errors and warnings. The Status Alert window in the EPSON Status Monitor 3 indicates what type of error has occurred and offers you a possible solution. Look through this section to find the kind of problem you have, then try the recommended solutions in the order they are presented until your problem is solved.

### Indicator lights

> a. Memory light
> b. Toner light
> c. Paper light
> d. Error light
> e. Ready light
> f. Data light

Status/Error/Warning | INDICATOR LIGHTS
Memory | Toner | Paper | Data | Ready | Error
Service Required (controller error) |  |  |  |  |  |
Service Required (engine error) | OFF | OFF | OFF |  |  |
Optional RAM Error |  | OFF | OFF |  | OFF |
Cancel All Print Jobs |  |  | OFF |  |  |
Feed Jam | OFF | OFF |  |  | OFF |
Paper Jam | OFF | OFF |  |  | OFF |
Output Paper Jam | OFF | OFF |  |  | OFF |
Paper Jam in the Upper Cover of the Duplex Unit | OFF | OFF |  |  | OFF |
Paper Jam in the Lower Cover of the Duplex Unit | OFF | OFF |  |  | OFF |
No Developer Cartridge Installed | OFF |  | OFF |  | OFF |
Wrong Developer Cartridge Installed | OFF |  | OFF |  | OFF |
Installed Developer Cartridge is Not a Genuine EPSON Product | OFF |  | OFF |  | OFF |
Developer Cartridge Memory Error | OFF |  | OFF |  | OFF |
Front Cover Open | OFF | OFF | OFF |  | OFF |
Output Cover Open | OFF | OFF | OFF |  | OFF |
The Upper Cover of the Optional Duplex Unit is Open | OFF | OFF | OFF |  | OFF |
The Lower Cover of the Optional Duplex Unit is Open | OFF | OFF | OFF |  | OFF |
Manual Feed | OFF | OFF |  |  |  |
Paper Out | OFF | OFF |  |  | OFF |
Toner Out | OFF |  | OFF |  | OFF |
Printing on Incorrect Paper Size | OFF | OFF |  |  | OFF |
Page contains too much data to process |  | OFF | OFF |  | OFF |
Optional Interface Card Error |  | OFF | OFF |  | OFF |
Insufficient Memory for Current Task |  | OFF | OFF |  | OFF |
Insufficient Memory to Print All Copies |  |  |  |  |  | OFF
Check Paper Size |  |  |  |  |  |
Print Quality Decreased (due to insufficient memory) |  |  |  |  |  |
Check Paper Type |  |  |  |  |  |
Need Memory |  |  |  |  |  |
Warming Up |  |  |  |  |  | OFF
Offline |  |  |  |  | OFF |
Cancel Print Job (by host) | OFF |  | OFF |  |  |
Toner Low |  |  |  |  |  | OFF
Installed Developer Cartridge is Not a Genuine EPSON Product Warning |  |  |  |  |  |
Sleep mode |  |  |  |  |  | OFF
Ready |  |  |  |  |  | OFF

| Note:

If the problem remains after trying the suggestions in this section, contact a qualified service representative for assistance.

### Service Required (controller error)

Control panel: All lights on

A controller error has been detected. Turn off the printer, wait 5 seconds and then turn it back on. If all the lights come on again, turn off the printer, unplug the power cord, and contact a qualified service representative.

### Service Required (engine error)

Control panel: Data, Ready, and Error lights on

A print engine error has been detected. Turn off the printer, wait 5 seconds and then turn it back on. If the lights come on again, turn off the printer, unplug the power cord, and contact a qualified service representative.

### Optional RAM Error

Control panel: and Error lights on

There is a problem with the optional memory module installed. To continue using the printer, turn off the power and remove the optional memory module. For a more permanent solution, replace the memory module with a new one.

### Cancel All Print Jobs

Control panel: , Ready, and Error lights flashing.

Indicates that the printer is deleting all the print jobs stored in the printer.

### Cancel Print Job

Control panel: Ready and Error lights flashing.

Indicates that the printer is deleting the oldest print job stored in the printer.

### Feed Jam

Control panel: and Error lights on

Indicates that there is a paper jam in the feed slot. See Clearing Jammed Paper for instructions on clearing paper jams. The error is automatically resolved upon clearing the jammed paper and opening and closing the printer's front cover.

### Paper Jam

Control panel: and Error lights on

Indicates that there may be a paper jam inside the printer. Open the printer's front cover, remove any jammed paper, and close the cover. The error will automatically clear itself and the jammed page's print data is reprinted.

### Output Paper Jam

Control panel: and Error lights on

Indicates that there may be a paper jam inside the printer. Open the printer's output cover, remove any jammed paper, and close the cover. The error will automatically clear itself and the jammed page's print data is reprinted.

### Paper Jam in the Upper Cover of the Duplex Unit

Control panel: and Error lights on

Indicates that there is a paper jam inside the upper cover of the optional Duplex Unit. See Paper jam Duplex Unit (EPL-6200 only) for instructions on clearing the jammed paper.

### Paper Jam in the Lower Cover of the Duplex Unit

Control panel: and Error lights on

Indicates that there is a paper jam inside the lower cover of the optional Duplex Unit. See Paper jam Duplex Unit (EPL-6200 only) for instructions on clearing the jammed paper.

### No Developer Cartridge Installed

Control panel: and Error lights on

Either the developer cartridge is not installed or is installed incorrectly. Check to see if the developer cartridge is properly installed and follow the instructions under Developer Cartridge to install or reinstall it.

### Wrong Developer Cartridge Installed

Control panel: and Error lights on

Either the installed developer cartridge is defective, or it is not the right one for your printer model. Replace it with a new or correct developer cartridge by following the instructions under Developer Cartridge.

### Installed Developer Cartridge is Not a Genuine EPSON Product

Control panel: and Error lights flashing

The installed developer cartridge is not a genuine EPSON product. Installing a genuine developer cartridge is recommended. Using a non-genuine developer cartridge may affect print quality. EPSON shall not be liable for any damages or problems arising from the use of consumable products not manufactured or approved by EPSON.

Remove the currently installed cartridge and replace it with a genuine EPSON cartridge by following the instructions under Developer Cartridge. To continue using the currently installed developer cartridge, press the Start/Stop button to clear the error.

### Developer Cartridge Memory Error

Control panel: and Error lights on

A memory read/write error has occurred. Try reinstalling the developer cartridge or replacing the current cartridge with a new one by following the instructions under Developer Cartridge. If this still does not resolve the problem, turn the power off and then on again.

### Front Cover Open

Control panel: Error light on

The printer's front cover is open. Make sure that the printer's front cover is closed properly by opening and closing it again.

### Output Cover Open

Control panel: Error light on

The printer's output cover is open. Make sure that the printer's output cover is closed properly by opening and closing it again.

### The Upper Cover of the Optional Duplex Unit is Open

Control panel: Error light on

The optional Duplex Unit's upper cover is open. Make sure that the Duplex Unit's upper cover is closed properly by opening and closing it again.

### The Lower Cover of the Optional Duplex Unit is Open

Control panel: Error light on

The optional Duplex Unit's lower cover is open. Make sure that the Duplex Unit's lower cover is closed properly by opening and closing it again.

### Manual Feed

Control panel: , Ready, and Error lights flashing (Slowly)

Indicates that the Manual Feed setting is selected in the printer driver. Make sure that the desired paper is displayed in the printer driver and loaded in the manual feed slot on the MP tray. You have to press the Start/Stop button once when you want to print in manual feed mode.

Remember to clear the Manual Feed setting in the printer driver settings before trying to print from the MP tray or the optional 500-Sheet Lower Paper Cassette Unit A4 after printing in the manual feed mode.

| Note:

When printing with manual feed, take out the paper loaded into other paper sources.

For detailed information on the manual feed mode, see Manual feed slot (EPL-6200 only), and for instructions on how to load paper into the manual feed slotF, see Manual feed slot (EPL-6200 only).

### Paper Out

Control panel: light flashing, Error light on

There is no paper in the specified paper source. Load paper of the size specified in the printer driver into the paper source. See Paper Sources and Loading Paper for instructions on loading paper.

### Toner Out

Control panel: light on, Error light flashing (slowly)

The developer cartridge is out of toner. Replace the developer cartridge by following the instructions under Developer Cartridge. To clear this error and print a single sheet, press the Start/Stop button on the control panel. After that, this error will occur again until the developer cartridge is replaced.

### Printing on Incorrect Paper Size

Control panel: and Error lights flashing

The paper loaded in the paper source does not match the required paper size. Replace with paper of the correct size and press the Start/Stop button.

### Page contains too much data to process

Control panel: light on, Error light flashing

The required time to process the print data exceeded the print engine speed because the current page is too complex. Press the Start/Stop button to resume printing or press the Job Cancel button to cancel the print job. If this message appears again, set Page Protect to On. If you continue to receive this message when printing a particular page, try simplifying the page by limiting the number of graphics or reducing the number and size of fonts.

You can also add more memory to the printer for a more permanent solution as described in Memory Module.

### Insufficient Memory for Current Task

Control panel: light on, Error light flashing

The printer has insufficient memory for the current task. The document was not printed. To correct the error, press the Start/Stop button. To cancel the print job, press the Job Cancel button.

The next time you print the document, it may be necessary to reduce the number or size of fonts, reduce the number or size of graphics, or lower the resolution. You can also add more memory to the printer.

### Optional Interface Card Error

Control panel: and Error lights on

The printer cannot read the installed optional interface card. Turn off the printer and try reinstalling the card. If the error persists, you may have to contact a qualified service representative for assistance.

### Insufficient Memory to Print All Copies

Control panel: light flashing

The printer does not have sufficient memory to collate print jobs. Only one set of copies will be printed. Reduce the contents of the print jobs, or add more memory. Press the Information button on the control panel to clear the warning.

### Check Paper Size

Control panel: light flashing

The paper size setting in the printer driver is different from the size of the paper loaded in the printer. To print on the correct paper size, make sure you load the appropriate paper into the printer. To clear the warning, press the Information button on the control panel.

### Print Quality Decreased (due to insufficient memory)

Control panel: light flashing

The printer could not print at the requested quality level due to insufficient memory and automatically reduced the print quality so that it could continue to print. Check to see if the printout is acceptable. If not, add more memory for a permanent solution, or temporarily set the print quality lower in the printer driver. Press the Information button on the control panel to clear the warning.

### Check Paper Type

Control panel: light flashing

The paper type setting in the printer driver is different from the type of paper loaded in the printer. Load the correct type of paper into the printer. To clear the warning, press the Information button on the control panel.

### Need Memory

Control panel: light flashing

This warning indicates that the printer encountered memory problems when printing the document. Press the Information button on the control panel to clear the warning. To cancel the print job, use your computer to delete it from the print queue.

The next time you print the document, reduce the resolution setting. For a permanent solution, install an optional memory module into the printer. See Memory Module for installation instructions.

### Warming Up

Control panel: Ready light flashing

Indicates that the printer is warming up to process and print data.

### Offline

Control panel: Error light flashing (flashes at longer intervals than usual)

Indicates that the printer is not ready to print. Press the Start/Stop button to make the printer ready to print.

### Cancel Print Job (by host)

Control panel: Ready and Error lights flashing.

Indicates that the printer is deleting the specified print job sent from the host computer.

### Toner Low

Control panel: light flashing

The printer is almost out of toner. Prepare a new developer cartridge to replace the current one. See Developer Cartridge for instructions.

### Installed Developer Cartridge is Not a Genuine EPSON Product Warning

Control panel: light flashing (flashes at longer intervals than usual)

This is a warning to inform you that the installed developer cartridge is not a genuine EPSON product. The use of such products may damage the printer and cause the print quality to decrease. Remove the currently installed cartridge and replace it with a genuine EPSON cartridge by following the instructions under Developer Cartridge.

### Sleep mode

Control panel: Ready light flashing (flashes at longer intervals than the usual flashing)

Indicates that the printer is in energy-saving mode. The printer goes into standby due to inactivity. If the Sleep mode is enabled, the printer goes into the energy-saving mode in 15 minutes.

### Ready

Control panel: Ready light on

Indicates that the printer is ready to print.

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