Problem Solver / Troubleshooting

# Problems Using Options (EPL-6200 only)

To confirm that your options are installed correctly, print a status sheet. See Printing a Status Sheet for details.

The message Invalid AUX I/F Card appears
Cause | What to do
The printer cannot read the installed optional interface card. | Turn off the computer, then remove the card. Make sure the interface card is of a supported model.
Paper does not feed from the optional 500-Sheet Lower Paper Cassette Unit A4
Cause | What to do
The optional 500-Sheet Lower Paper Cassette Unit A4 may not be installed properly. | See 500-Sheet Lower Paper Cassette Unit A4 for instructions on installing the unit.
The paper source setting may not be correct. | Make sure that you have selected the correct paper source setting in your application.
There may be no paper in the 500-Sheet Lower Paper Cassette Unit A4. | Load paper.
Too many sheets may be loaded into the 500-Sheet Lower Paper Cassette Unit A4. | Make sure that you have not tried to load too many sheets of paper. The 500-Sheet Lower Paper Cassette Unit A4 can hold a maximum of 500 sheets of 75 g/m2 paper.
The paper size is not set correctly. | Make sure that the correct paper size is selected in the printer driver settings.
Feed jam when using the optional 500-Sheet Lower Paper Cassette Unit A4
Cause | What to do
There is paper jammed at the optional 500-Sheet Lower Paper Cassette Unit A4. | See Paper jam 500-Sheet Lower Paper Cassette Unit A4 (EPL-6200 only) to clear the jammed paper.
Problems printing with the Duplex Unit
Cause | What to do
The Duplex Unit may not be installed properly. | See Installing the Duplex Unit for instructions on installing the unit.
The printer does not recognize the Duplex Unit. | Make sure that you have specified the correct settings for Installed Options under the Optional Settings tab in the printer driver.
Printing is carried out only on one side of the sheet. | Make sure the Duplex check box is selected in the printer driver.

[Top]

Previous | Next