Problem Solver / Troubleshooting

# Printout Problems

Some or all of the printout is garbled or printed as asterisks
Cause | What to do
The interface cable may not be plugged in securely. | Make sure that both ends of the interface cable are plugged in securely.
You may not be using the correct interface cable. | If you are using the parallel interface, make sure that the cable is a double-shielded, twisted-pair interface cable no more than six feet in length. If you are using the USB interface, use a Revision 1.1 cable. If the printer still does not print correctly, contact your dealer or a qualified service representative.
EPL-6200 only The Image Optimum setting may be set to Auto or On. | If it is, fonts other than those you expect may be printed to increase the printing speed. Turn the Image Optimum setting off in the Remote Control Panel utility.
Position of the printout is not correct
Cause | What to do
The page length and margins are set incorrectly in your application software. | Make sure that you are using the correct page length and margin settings in your application software.
Graphics don't print correctly
Cause | What to do
You may need more memory. | Graphics require large amounts of memory. Lower the Print Quality setting in the printer driver. If your printer is the EPL-6200, you can also install more memory into the printer for a more permanent solution. For more information, see Memory Module.
There is a page that could not be printed (EPL-6200L only)
Cause | What to do
There was not enough memory to print all the pages. | Graphics require large amounts of memory. To execute your job, make sure that you select the Avoid Insufficient Memory Error check box as described under Avoiding Insufficient Memory Error for Windows, or Avoiding Insufficient Memory Error for Macintosh.

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