Problem Solver

# Contacting Customer Support

> For users in Latin America
> For users in Australia
> For users in Singapore
> For users in Thailand
> For users in Indonesia
> For users in Hong Kong
> For users in Malaysia
> For users in India
> For users in the Philippines

If your EPSON product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product.

Customer support will be able to help you much more quickly if you give them the following information:

- Product serial number
  (The serial number label is usually on the back of the product.)

- Product model

- Product software version
  (Click About, Version Info, or similar button in the product software.)

- Brand and model of your computer

- Your computer operating system name and version

- Names and versions of the software applications you normally use with your product

## For users in Latin America

Electronic support services are available 24 hours a day at the following web sites:

Service | Access
World Wide Web | From the Internet, you can reach EPSON's Latin American web site at http://www.latin.epson.com In Brazil, you can reach Epson at http://www.epson.com.br

To speak with a customer support representative, call one of the numbers below:

Country | Telephone number
Argentina | 11-4346-0300
Brazil | (55 11) 7296-6100
Chile | 02-236-6717
Colombia | 01-523-5000
Costa Rica | 6-296-6222
México México, D.F. Resto del país | 5-328-4008 01-800-50-607-00
Perú | 224-2336
Venezuela | 58-2-240-1111

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## For users in Australia

EPSON Australia wishes to provide you with a high level of customer service. In addition to your product documentation, we provide the following sources for obtaining information:

#### Your Dealer

Don't forget that your dealer can often help identify and resolve problems. The dealer should always be the first call for advise on problems; they can often solve problems quickly and easily as well as give advise on the next step to take.

#### Internet URL http://www.epson.com.au

Access the EPSON Australia World Wide Web pages. Worth taking your modem here for the occasional surf! The site provides a download area for drivers, EPSON contact points, new product information and technical support (e-mail).

#### EPSON Faxback Service

EPSON Faxback service will fax you the latest specifications for most EPSON products offered in Australia. Phone (02) 9903 9075 and the system will guide you through a number of choices before faxing the information to your fax machine.

#### EPSON Helpdesk

EPSON Helpdesk is provided as a final backup to make sure our clients have access to advise. Operators on the Helpdesk can aid you in installing, configuring and operating your EPSON product. Our Pre-sales Helpdesk staff can provide literature on new EPSON products and advise where the nearest dealer or service agent is located. Many types of queries are answered here.

The Helpdesk numbers are:

Phone: | 1300 361 054
Fax: | (02) 9903 9189

We encourage you to have all the relevant information on hand when you ring. The more information you prepare, the faster we can help solve the problem. This information includes your EPSON product documentation, type of computer, operating system, application programs, and any information you feel is required.

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## For users in Singapore

Sources of information, support, and services available from Epson Singapore are:

#### World Wide Web (http://www.epson.com.sg)

Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available.

#### Epson HelpDesk (Phone: (065) 5863111)

Our HelpDesk team can help you with the following over the phone:

- Sales enquiries and product information

- Product usage questions or problem

- Enquiries on repair service and warranty

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## For users in Thailand

Contact for information, support, and services are:

#### World Wide Web (http://www.epson.co.th)

Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are available.

#### Epson Hotline (Phone: (662) 670-0333)

Our Hotline team can help you with the following over the phone:

- Sales enquiries and product information

- Product usage questions or problem

- Enquiries on repair service and warranty

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## For users in Indonesia

Contacts for information, support, and services are:

#### World Wide Web (http://epson-indonesia.com)

- Information on product specifications, drivers for download

- Frequently Asked Question (FAQ), Sales Enquires, questions through e-mail

#### Epson Hotline

- Sales enquires and product information

- Technical support

Phone | 62 21 5724350
Fax | 62 21 5724357

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## For users in Hong Kong

To obtain technical support as well as other after-sales services, users are welcome to contact EPSON Hong Kong Limited.

#### Internet Home Page

EPSON Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information:

- Product information

- Answers to Frequently Asked Questions (FAQs)

- Latest versions of EPSON product drivers

Users can access our World Wide Web home page at:

> http://www.epson.com.hk

#### Electronic Bulletin Board System

An electronic bulletin board system (BBS) is also available to obtain product information and the latest versions of product drivers. You can log on to the following number for the BBS service:

BBS: | (852) 2827-4244

#### Technical Support Hotline

You can also contact our technical staff at the following telephone and fax numbers:

Phone: | (852) 2585-4399
Fax: | (852) 2827-4383

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## For users in Malaysia

Contacts for information, support, and services are:

#### World Wide Web (http://www.epson.com.my)

Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and E-mail Enquiries are available.

#### Epson Trading Shah Alam Head Office

Phone: | 03 5569 1366
Fax: | 03 5569 1281

#### Epson Helpdesk (Phone: 1800 881 778)

Our Hotline team can help you with the following over the phone:

- Sales enquiries and product information

- Product usage questions or problems

- Enquiries on repair service and warranty

- Technical support

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## For users in India

Contacts for information, support, and services are:

#### World Wide Web (http://www.epson.co.in)

Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Products Enquiry, and Technical Query are available.

#### Epson India Head Office - Bangalore:

Phone: | 5321 266-70
Fax: | 5581799/5321095
Help Desk Phone: | 5321 625

#### Epson India Regional Offices:

Mumbai | Phone: 8261516-17 Fax: 8257287 Help Desk Phone: 8261515
Delhi | Phone: 3352051-53 Fax: 3352054 Help Desk Phone: 3706222
Chennai | Phone: 8203940-41 Fax: 8272463 Help Desk Phone: 8218659
Kolkata | Phone: 2871355 Fax: 2871357 Help Desk Phone: 2404932

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## For users in the Philippines

To obtain technical support as well as other after sales services, users are welcome to contact the EPSON Philippines Corporation at the telephone and fax numbers and e-mail address below:

Phone: | (63) 2-813-6567
Fax: | (63) 2-813-6545
E-mail: | customersupport@epc.epson.com.ph

World Wide Web (http://www.epson.com.ph)

Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and E-mail Enquiries are available.

Epson Helpdesk (Phone: (63) 2-813-6567)

Our Hotline team can help you with the following over the phone:

- Sales enquiries and product information

- Product usage questions or problems

- Enquiries on repair service and warranty

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