Problem Solver / Troubleshooting

# Operational Problems

The Ready light (green) does not turn on when you turn the printer on
Cause | What to do
The printer may not be connected to the electrical outlet. | Turn off the printer and check the power cable connections between the printer and the electrical outlet; then turn the printer back on.
The electrical outlet may be controlled by an outside switch or an automatic timer. | If the electrical outlet is controlled by an outside source such as a wall switch, make sure the switch is turned on or plug another electrical device into the outlet to check whether the outlet is operating properly.
The Ready light (green) is on but nothing prints
Cause | What to do
Your computer may not be properly connected to the printer. | Perform the procedure described in "Connecting the Printer to a Computer" in the Setup Sheet.
The interface cable may not be plugged in securely. | Check both ends of the cable between the printer and the computer. Be sure to secure the connector using the wire retaining clips.
You may not be using the correct interface cable. | If you are using the parallel interface, make sure you use a double-shielded, twisted-pair interface cable no longer than six feet in length.
The application that you are using to print may be the problem. | Quit the application, and restart your computer. Then try printing again.
Your computer may not have enough memory to print the data. | Reduce the contents of the print job, or add memory to your computer for a more permanent solution.
In Windows 95, the data spooling format selected is EMF. | Right-click the icon for your printer, then click Properties. Click the Details tab, and then click Spool Settings. Check the Spool data format, and make sure to select RAW as the default setting.

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