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# Karelia Services

Some Sandvox features make use of Karelia's servers in order to provide their full functionality. In Sandvox these are:

Contact Form
  When a visitor sends a message to you using a Contact Form, the message is actually first sent to a Karelia server, and then relayed to you. Advanced users can override the standard service used.
Page Counter
  Uses the Karelia servers to log and retrieve the number of times a page has been viewed.
RSS Feed
  The RSS Feed object uses a Karelia server to take the RSS feed of a page and display it.

Karelia provides these services as a courtesy to Sandvox users; they are not intended to be used from any websites that were not built with Sandvox. Additionally, Karelia cannot and does not guarantee the delivery of Contact Form email through its relay, any spam filters, or other third party systems.

If your needs go beyond what we are able to provide with these services, you will probably need to set up a service yourself and connect to it using a Raw HTML object.

## Troubleshooting

The features listed above may occasionally not work due to an issue with our servers. If you are experiencing an issue with a Karelia service, you can:

- Visit our website. If you can't reach it there is likely a problem with our servers and this is stopping the service.
- Try waiting for a few hours. If the issue is caused by our servers, we should have it fixed by then.
- If there are still problems, please visit our support forum.

## Related Articles

- Contact Form
- RSS Feed
- RSS

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